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Case Study: DS Simon
Increasing sales results with a Data Management solution. D S Simon Productions has been a leading media and business communications company since 1986. We are an award-winning broadcast PR and social media video firm specializing in Satellite Media Tours, Internet Media Tours, B-Roll production and distribution, Corporate and Web Video, Video Players, Ground Tours, Co-Op Tours and Radio Tours.
Doug Simon, DSS's president and CEO, began searching for an IT management solution for his growing company.
The firm's management team recognized the opportunity for their firm to compete with larger firms and grow their practice. They also realized that in order to achieve that goal, they would have to use their technology resources more effectively and become more aggressive in the identification and implementation of new technology solutions that would increase their work capacity. However, without an IT expert on staff, DSS could not develop or implement a cost effective technology plan. DSS had several options when deciding how to best manage its IT infrastructure. Most often, businesses utilize a small local technology consulting service provider. Unfortunately, as DSS discovered, these local consultants had a limited range of technology expertise and lacked the staff resources to support their growing business needs. They were left with limited technology alternatives, and the inability to form a productive and economical long-range technology plan.
The firm interviewed several local IT management service providers before selecting TSI. "Our greatest challenge in searching for an IT partner was a company that understands the unique role of IT in the Video Production experience,"Doug Simon President and CEO. "Designing and maintaining a technology infrastructure created specifically to support our Video production environment requires an IT professional well versed in the daily operations of a video production firm. For our firm, TSI is the ideal technology advisor."
TSI began the IT partnership with DSS by performing a comprehensive assessment which evaluated the firm's current technology infrastructure, their IT needs relative to their stated business requirements, and recommended areas for improvement. The assessment uncovered several network weaknesses that would need to be addressed before any other projects or upgrades could be implemented. The firm was victim to an unreliable and under-performing network in both of their offices. In addition, the assessment also revealed a data backup problem that was putting the firm's casework and client data at risk. Since then, key TSI contributions have included:
In addition, TSI delivers TSIsight, a suite of regularly scheduled services from virus protection to long-range network planning that assure network security and stability and make sure that potential problems are identified and addressed before they become real ones.
TSI has helped stabilize DSS's network and boost its computing capabilities. The more stable operating environment provides speed and performance enhancements that power the firm's large database software. The VPN protects confidential data that might otherwise be vulnerable to attacks or illegal access. TSI meets regularly with the firm's management team to discuss IT strategy relative to DSS's business needs and recommends technology options that will continue to support and improve the firm's productivity in the future.
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